Shipping Policy

At NEZ, we’re passionate about bringing your favorite fragrances right to your doorstep – no matter where you are in the world. Whether you’re in the UAE or across the globe, we do our best to make sure your perfumes reach you safely and on time.

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Please keep in mind that international deliveries depend on your country’s import rules. Some countries may have restrictions on importing perfumes, so it’s always good to check beforehand.

Shipping rates are subject to variation based on the destination of your order. To provide you with accurate information, we display the relevant shipping rates during the checkout process. Please note that delivery times can vary due to factors such as customs processing, public holidays and local postal services. 

Once your order has been dispatched, we will provide you with a tracking number on request. This tracking number allows you to monitor the progress of your shipment in real-time and provides you with an estimated delivery date. You can use this information to stay updated on the whereabouts of your order until it reaches your doorstep. 

• Important Information Regarding Customs Duties and Import Taxes

• Please note that international orders may be subject to customs duties and import taxes upon arrival in the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

• Customs policies vary by country, and we advise checking with your local customs office for more information. Delays caused by customs clearance procedures are beyond our control.

• By placing an order, you acknowledge that you are aware of and accept these potential charges.
  Thank you for your understanding and cooperation.

Our customer support team is always here for you. If you have any questions about shipping, refunds, or anything else, reach us at sales1@mistytrading.ae.

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We truly appreciate your trust in NEZ. Thank you for choosing us – we look forward to filling your world with the finest fragrances and a smooth shopping experience.